FAQs

🛍️ Ordering & Payment

1. What payment methods do you accept? We exclusively operate on a Cash on Delivery (COD) model. You do not need a credit card, debit card, or PayPal account to order from us. You simply pay in cash to the courier executive when your package is delivered to your doorstep.

2. Are there any hidden fees or extra charges? Absolutely not! We believe in 100% transparent pricing. The price you see at checkout is the final amount you will pay. We also offer Free Shipping, so there are no surprise delivery fees. All prices are in British Pounds (GBP £).

3. Can I cancel or change my order? Yes, you can! If you need to cancel or modify your order, please email us at support@royaldecoric.shop as soon as possible. We can easily cancel or change orders before they are dispatched (usually within 1 to 2 business days). Once dispatched, the order cannot be canceled, but you can always refuse the package at the door or use our 30-day return policy.

🚚 Shipping & Delivery

4. Where do you ship? Currently, we ship exclusively within the United Kingdom. We do not offer international shipping at this time.

5. How much does shipping cost? Shipping is completely FREE for all orders across the UK. There is no minimum purchase required.

6. When will I receive my order? Our total estimated delivery time is 4 to 7 business days. Once you place an order before our 5:00 PM (GMT) cut-off time, we take 1 to 2 business days to carefully process and pack your items. After dispatch, the courier takes about 3 to 5 business days to deliver it to your address.

7. How can I track my package? As soon as your order leaves our facility, we will send you a Shipping Confirmation email containing a unique tracking number and a link to monitor your package's journey. Please allow 24 to 48 hours for the tracking to update in the courier's system.

📦 Returns & Refunds

8. What is your return policy? We offer a transparent 30-day return policy. If you are not satisfied with your purchase, you can return it by mail within 30 days of delivery. Because we sell fragile decor and electrical lighting, returned items must be unused, uninstalled, and securely packed in their original packaging.

9. How do I get my refund if I paid by Cash on Delivery? Since your original payment was in cash to the courier, we cannot send cash back through the mail. Once your returned item is safely received and inspected at our facility, our team will contact you to collect your preferred UK Bank Account details. We will then directly transfer the refund amount to your bank account within 5 to 7 business days.

10. What happens if my vase or lamp arrives broken? We pack our fragile items with extreme care, but we understand transit accidents can happen. If your item arrives broken, defective, or damaged, please contact us within 48 hours of delivery with clear photos of the damage. We will immediately arrange a free replacement or a full refund.

💡 Product Safety

11. Are your lamps and lighting fixtures safe for UK homes? Yes. All our electrical lighting products (table lamps, floor lamps, etc.) are designed to be used safely and comply with UK standard electrical safety guidelines. Please ensure they are installed and used properly according to the provided instructions.

📞 Contact Us

  • Store Name: Royal Decoric

  • Email: support@royaldecoric.shop

  • Phone: +44 7476549478

  • Address: 17 Selwyn Rd, Bow, London E3 5EA, United Kingdom

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)