Privacy policy

Royal Decoric ("we", "us", or "our") operates this website, including all related information, features, products, and services, to provide you with a curated home decor shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide these Services to you securely.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from royaldecoric.shop. Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you understand and agree to the collection and use of your information as described below.

1. Personal Information We Collect

When we use the term "personal information," we are referring to details that can identify you. Depending on how you interact with our UK-based store, we may collect the following categories of personal information:

  • Contact & Shipping Details: Your name, billing address, shipping address, phone number, and email address required to deliver your decor items.

  • Financial & Payment Information: Since we exclusively operate on a Cash on Delivery (COD) basis, we do not collect credit card or debit card details during checkout. We only collect details of your COD transaction or, in the case of an approved return, your preferred UK bank account details to process a refund.

  • Account Information: Your username, password, security questions, and preferences if you choose to create an account with us.

  • Transaction Information: The items you view, add to your cart, purchase, return, or exchange, along with your order history.

  • Communication Details: Information you provide when contacting our customer support regarding your lamps, vases, or orders.

  • Device & Usage Information: Data regarding your device, browser, IP address, and how you navigate our Services.

2. Sources of Personal Information

We gather your personal information from the following primary sources:

  • Directly from You: When you place a COD order, create an account, or contact our support team.

  • Automatically: Through cookies, log files, and similar technologies when you browse our website.

  • From Service Providers: Including Shopify and our UK courier partners who help us process your deliveries and manage our website.

3. How We Use Your Personal Information

We utilize your information to provide a smooth and reliable shopping experience:

  • To Provide and Tailor Services: To fulfill your COD orders, arrange shipping with couriers, process returns, manage your account, and customize your shopping experience.

  • Security and Fraud Prevention: To authenticate your account, ensure a safe browsing experience, and detect or prevent fraudulent COD orders and malicious activities.

  • Communicating with You: To provide excellent customer support, send order confirmations, shipping updates, and respond to your inquiries.

  • Marketing and Advertising: To send promotional emails about our new lighting and decor collections (only if you have opted in), which you can unsubscribe from at any time.

  • Legal Compliance: To comply with applicable UK laws, respond to legal processes, or enforce our Terms of Service.

4. How We Disclose Personal Information

We respect your privacy and only share your data for legitimate business purposes:

  • With Shopify: As our e-commerce platform provider, Shopify processes your data to keep our store functional and secure.

  • With Service Providers: Such as our UK logistics and courier partners, who need your name, address, and phone number to deliver your fragile items and collect the cash payment on our behalf.

  • For Legal Reasons: If required by law, we may disclose information to comply with subpoenas, protect our rights, or respond to government requests. (Note: We never sell or rent your personal information to third parties).

5. Relationship with Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Information you submit to our Site is transmitted to and stored safely by Shopify. To learn more about how Shopify uses and protects your data, you can review the [Shopify Consumer Privacy Policy].

6. Security and Data Retention

We implement industry-standard security measures to protect your personal information. However, no digital transmission is 100% secure, and we cannot guarantee absolute perfect security. We retain your personal information only for as long as necessary to fulfill your orders, maintain your account, resolve disputes, and comply with UK legal and tax obligations.

7. Your UK & GDPR Privacy Rights

As a resident of the United Kingdom or the European Economic Area (EEA), you have specific rights regarding your personal data under the GDPR:

  • Right to Access: You can request a copy of the personal information we hold about you.

  • Right to Correct: You can request that we update or correct inaccurate data.

  • Right to Delete: You can ask us to erase your personal data from our systems (subject to legal retention requirements).

  • Objection & Restriction: You have the right to ask us to stop or restrict the processing of your data for certain purposes.

  • Withdrawal of Consent: If you previously opted into our marketing emails, you can withdraw your consent at any time by clicking "unsubscribe."

8. International Data Transfers

Because our platform is powered by Shopify, your data may be transferred to, stored, and processed outside of the UK (such as in the United States or Canada). We ensure that any such transfers rely on recognized legal mechanisms, including standard contractual clauses, to maintain an adequate level of data protection.

9. Complaints

If you have any concerns about how we handle your data, please contact us first so we can resolve the issue. Depending on your location, you also have the right to lodge a complaint with your local data protection authority, such as the Information Commissioner's Office (ICO) in the UK.

10. Contact Information

For any questions, requests to exercise your privacy rights, or concerns regarding this Privacy Policy, please contact us at:

  • Store Name: Royal Decoric

  • Email: support@royaldecoric.shop

  • Phone: +44 7476549478

  • Address: 17 Selwyn Rd, Bow, London E3 5EA, United Kingdom

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)