Refund policy

At Royal Decoric, we take pride in offering premium lighting solutions and home decor products designed to illuminate and elevate your living spaces. We carefully inspect every item before shipment to ensure quality and customer satisfaction.

However, if you are not completely satisfied with your purchase, we are here to help.

Our Return and Refund Policy is designed to provide a transparent, fair, and convenient shopping experience for customers across the United States.

1. Return Summary

  • Return Window: 30 days from the date of delivery.
  • Return Method: By mail only (we do not accept in-store returns).
  • Item Condition: New, unused, uninstalled, and in original packaging for standard returns.
  • Restocking Fee: None ($0.00).
  • Return Shipping Fee: Free for damaged, defective, or incorrect items. Customer-paid for change-of-mind returns.
  • Refund Processing Time: 7 business days after refund approval.

2. Eligibility for Returns

To qualify for a standard return, the following conditions must be met:

  • The item must be unused, uninstalled, and in the same condition as when it was received.
  • The product must not show scratches, dents, damage, or signs of use caused by the customer.
  • The item must be returned in its original packaging, including protective materials, manuals, bulbs (if included), and accessories.
  • The return request must be submitted within 30 days of delivery.
  • Proof of purchase or an order confirmation must be provided.

Important: Due to the fragile nature of lighting fixtures, lamps, and decorative accessories, please securely package all returned items to prevent damage during transit.

These standard eligibility requirements do not limit your rights regarding defective, damaged, or incorrectly supplied products.

3. Return Shipping Costs

We maintain a transparent return shipping policy.

Damaged, Defective, or Incorrect Items (Our Responsibility)

If you receive a damaged, defective, or incorrect product:

  • Royal Decoric will cover 100% of the return shipping costs.
  • We will provide a prepaid return shipping label when a return is required.
  • You may request a replacement or refund.
  • No restocking fees will apply.

Change of Mind or Customer Preference

If you wish to return an item because you changed your mind, ordered the wrong product, or no longer need it:

  • You will be responsible for the actual return shipping cost.
  • Return shipping costs may vary depending on the package size, weight, and shipping carrier.
  • No restocking fees will apply.

4. How to Initiate a Return

All returns are processed by mail.

Step 1: Contact Us

Email support@royaldecoric.shop within 30 days of delivery.

Please provide your order number, the product you wish to return, and the reason for your request.

Step 2: Provide Supporting Information

For damaged, defective, or incorrect products, please attach clear photographs showing the issue.

Step 3: Receive Return Instructions

Our support team will review your request and provide a Return Merchandise Authorization (RMA) number, the appropriate return mailing address, and shipping instructions.

Step 4: Ship Your Return

Carefully repackage your item and ship it using a trackable shipping service.

Please contact our support team before sending your return to ensure it is directed to the correct facility.

5. Refund Process

Once we receive and inspect your returned item, we will notify you by email regarding your refund status.

If Your Refund Is Approved:

  • Your refund will be issued to the original payment method used during checkout.
  • We will process the approved refund within 7 business days.
  • No restocking fees will be deducted.
  • For change-of-mind returns, customers are responsible for return shipping costs.
  • Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.

Payment Methods:

Refunds for eligible purchases made using credit cards, debit cards, or other supported online payment methods will be processed through the original payment channel.

If a refund to the original payment method is unavailable, our customer support team will coordinate an appropriate alternative refund method.

6. Exchanges

We accept eligible exchange requests within 30 days of delivery.

If you would like to exchange an item for a different size, style, or color:

  • Contact support@royaldecoric.shop with your order number and exchange request.
  • Follow the return instructions provided by our support team.
  • Once the original item has been received and inspected, we will arrange the exchange, subject to product availability.
  • Any price difference will be communicated before the exchange is finalized.

For defective, damaged, or incorrectly supplied products, Royal Decoric will cover the applicable return shipping costs.

7. Damaged on Arrival (DOA)

We carefully package our lighting fixtures, lamps, and decorative products to minimize the risk of shipping damage.

If your order arrives damaged, broken, or defective, please contact us within 48 hours of delivery whenever possible.

To help us resolve the issue quickly, provide:

  • Your order number.
  • Clear photographs of the damaged product.
  • Photographs of the original packaging.
  • A brief description of the issue.

After reviewing your request, we will arrange an appropriate replacement or refund at no additional cost.

Reporting damage after 48 hours does not automatically eliminate your rights to remedies for defective or damaged products.

8. Non-Returnable Items

The following products are generally excluded from standard change-of-mind returns:

  • Items clearly marked as Final Sale or Clearance, where applicable and legally permitted.
  • Lighting fixtures that have been installed, wired, modified, or altered by the customer.
  • Gift cards.
  • Products damaged through misuse or improper installation.

Note: These exclusions do not override applicable consumer protection rights for products that arrive defective, damaged, or not as described.

9. Contact Us

If you have any questions about returns, exchanges, or refunds, our customer support team is ready to assist you.

  • Store Name: Royal Decoric

  • Email: support@royaldecoric.shop

  • Phone: +44 7476549478

  • Address: 17 Selwyn Rd, Bow, London E3 5EA, United Kingdom

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)