Shipping policy

Welcome to Royal Decoric! We know how excited you are to elevate your home spaces with our beautiful decor items. That's why we are committed to providing a smooth, secure, and timely delivery experience for every order.

Please review our shipping policy below to understand our delivery timelines, shipping costs, and order tracking procedures.

1. Shipping Coverage & Cost

Shipping Destination: We proudly ship exclusively within the United States (USA). At this time, we do not offer international shipping.
Shipping Fee: We offer Free Standard Shipping on all orders across the United States, with no hidden fees or minimum purchase requirements.
Currency: All transactions are processed in United States Dollars (USD $).

2. Delivery Timeframe Structure

To provide a clear expectation of when your Royal Decoric package will arrive, our delivery timeline is divided into processing and transit times:

Order Cut-Off Time: 5:00 PM (EST – Eastern Standard Time, New York)
Order Processing Time: 1–2 Business Days (Monday–Friday)
Transit Time: 3–5 Business Days (Monday–Friday)
Total Estimated Delivery Time: 4–7 Business Days

Note: Weekends and recognized US federal holidays are excluded from processing and transit times. Delivery estimates may vary due to weather conditions, courier delays, or other unforeseen circumstances.

3. Order Processing & Dispatch

Once your order is successfully placed, our team begins preparing it for shipment.

We typically require 1–2 business days to verify your order details, carefully package your decor items, and hand them over to our shipping partners.

Orders placed after the 5:00 PM EST cut-off time will begin processing on the next business day.

Orders placed on weekends or US federal holidays will be processed on the following business day.

4. Order Tracking

We believe in keeping our customers informed throughout the shipping process.

Once your order has been dispatched, you will receive a Shipping Confirmation Email containing your tracking number.
You can use the tracking number to monitor your shipment through the courier's tracking website or our website, where available.
Please allow 24–48 hours for tracking information to become active after dispatch.

5. Address Modifications & Incorrect Details

Customers are responsible for providing complete and accurate shipping information during checkout, including apartment numbers, street addresses, cities, states, and ZIP codes.

If you notice an error in your shipping address, please contact us immediately at support@royaldecoric.shop.
Address modifications can only be requested before the order has been dispatched.
Once an order has been handed over to the shipping carrier, address changes may no longer be possible.

Incorrect or incomplete shipping details may result in delivery delays or returned packages. Please contact our support team if you experience any issues.

6. Damaged or Lost Packages

At Royal Decoric, we carefully package our products to ensure they arrive in excellent condition.

Damaged Items:

If your order arrives damaged, please contact us at support@royaldecoric.shop within 48 hours of delivery, if possible.

Please include:

Your order number
Clear photographs of the damaged item
Photographs of the packaging

Our support team will review your request and arrange an appropriate replacement or refund.

Lost Packages:

If your tracking information shows an unusual delay or indicates that your package was delivered but you have not received it, please contact our customer support team.

We will investigate the issue with the shipping carrier and work toward an appropriate resolution, including a replacement or refund when applicable.

7. Contact Us

If you have any questions about shipping, delivery times, or tracking your order, our customer support team is here to help.

Store Name: Royal Decoric
Email: support@royaldecoric.shop
Phone: +44 7476549478
Address: 17 Selwyn Rd, Bow, London E3 5EA, United Kingdom
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)